Terms and Conditions

1. Introduction and License

Celsius operates under the jurisdiction of the Anjouan Gaming Board, providing a wide range of online gaming services, including real-money gambling. By accessing our services, users agree to adhere to these Terms and Conditions, which govern the use of the Celsius platform. This document outlines the rights and responsibilities of both Celsius and its users, ensuring a fair and regulated gaming environment.

2. Eligibility

To participate in our gaming services, users must be at least 18 years of age. It is the responsibility of users to ensure compliance with local laws regarding online gambling. Celsius reserves the right to restrict access to users located in jurisdictions where online gambling is prohibited.

3. Account Rules

• Each user is permitted to create only one account.
• Users must complete mandatory Know Your Customer (KYC) verification upon registration and before any withdrawal requests.
• Users are responsible for maintaining the confidentiality of their account credentials and must take necessary steps to secure their accounts.
• Any misuse of accounts, including but not limited to account sharing or providing false information, may result in account suspension or closure.

4. Deposits and Withdrawals

• Users may make deposits using various payment methods supported by Celsius.
• All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations.
• Users must complete KYC verification before processing withdrawals.
• The processing time for withdrawals typically ranges from 24 to 72 hours, depending on the chosen withdrawal method.
• Celsius reserves the right to impose limits on deposit and withdrawal amounts in accordance with regulatory requirements.

5. Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Cheating or attempting to manipulate game outcomes.
• Committing fraud or bonus abuse, including exploiting promotions in a misleading manner.
• Utilizing automated tools or bots to gain an unfair advantage.
• Taking advantage of system errors or malfunctions.
• Any unauthorized manipulation of gameplay is forbidden and may result in account termination.

6. Limitation of Liability and Termination

Celsius retains the right to suspend, restrict, or permanently close user accounts if there is evidence of violations of these Terms and Conditions, non-compliance with regulatory requirements, or suspicious activity. Celsius shall not be liable for any losses incurred due to account closure or restrictions.

7. Bonus Terms and General Promotional Conditions

• Bonuses and promotions offered by Celsius are subject to specific terms and conditions which will be clearly outlined at the time of the offer.
• Users must fulfill any wagering requirements before being able to withdraw bonus-related winnings.
• Celsius reserves the right to amend or withdraw promotional offers at any time.

8. Fair Play and Game Integrity Rules

Celsius is committed to ensuring fair play and game integrity. All games are regularly tested for fairness and compliance with industry standards. Users are encouraged to report any suspicious activity.

9. Fraud Prevention and Security Monitoring

Celsius employs advanced security measures to protect user data and prevent fraudulent activities. Continuous monitoring is conducted to ensure compliance with regulatory standards and to safeguard the integrity of the platform.

10. Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact Celsius support to resolve the issue amicably. If the matter is not resolved, users may escalate their complaints to the appropriate regulatory body in Hungary. All complaints will be handled in accordance with applicable laws and regulations.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Hungary. Any disputes arising from the use of the Celsius services shall be resolved in the competent courts of Hungary.

12. Responsible Gambling Measures and User Protection Tools

Celsius is dedicated to promoting responsible gambling. Users are encouraged to set personal limits on deposits, wagers, and session durations. Tools for self-exclusion and reality checks are available to help users manage their gambling activities. Users seeking assistance with gambling-related issues are encouraged to contact appropriate support services.